Never Miss Out on a Critical Client Conversation Again with ClearlyRated’s Real-Time Detractor Notifications Published by Tracy Streebel - December 15, 2020 One of the most common “aha!” moments that we hear from our customers has to do with the value of our real-time client feedback. Many satisfaction survey programs can gather feedback and sentiment from your clients, but how many of them make sure that you see the most critical feedback the moment it’s been shared […]
Share Powerful Testimonials Directly to LinkedIn and Facebook with ClearlyRated’s Social Sharing Feature Published by Tracy Streebel - June 22, 2020 At ClearlyRated, we know that client survey programs are only as powerful as the action that’s taken on the feedback that’s received. But it’s not just negative feedback that needs to be addressed. Positive feedback from your clients (and for staffing firms, placed talent) is powerful too. And more often than not, positive feedback is […]
ClearlyRated’s Shout Out Feature Harnesses Positive Client Feedback to Boost Employee Engagement Published by Tracy Streebel - June 16, 2020 When we speak to our existing clients about the ways they use our Net Promoter® Score (NPS®) survey program to understand their client (and talent) engagement, we hear the same refrain over and over: Before our first survey, we had no idea how much we would love the Shout Outs, and now we can’t live […]
Capture Critical Testimonials and Drive Exponential ROI with ClearlyRated’s Client Survey Program Published by Tracy Streebel - June 10, 2020 Here at ClearlyRated, we’re committed to making it as easy as possible for B2B service firms to maximize the return on their client survey investment. We see many businesses struggle with a critical value-driver in the survey process: capitalizing on the positive feedback they receive from their most satisfied clients. While many organizations understand how […]
ClearlyRated Product Update – Reporting Changes Published by Tracy Streebel - December 17, 2019 We are excited to be launching support for SMS (texting) of our survey invitations. This new feature requires us to make some changes to the ClearlyRated dashboard reports. With that, an additional data field called ‘contact_sms’ will be included in the existing reports that are available to be exported from our software. This change may impact you […]