Service Insights from ClearlyRated

It can be easy to focus a majority of your energy on your Promoters and Detractors. After all, they’re the cohort of your clients who are most likely to spend time talking about you (the good and the ugly), reviewing you, and in the case of a Promoter – referring you. Not sure what we […]

Don’t leave your clients hanging… A common concern we hear from service providers that conduct regular client satisfaction surveys is what to do after surveying their clients. There is plenty of work to be done while surveys are in the field: reaching out to detractors and moving through issue resolution; celebrating service wins and recognizing internal […]

As the Director of Client Services for ClearlyRated, I work closely with hundreds of staffing firms who leverage client and talent satisfaction surveys to improve the experience of what it’s like working with their business. Most staffing firm clients easily recognize the importance of client-based feedback, yet fail to realize that keeping an ongoing pulse […]

I work with staffing firms to administer client and candidate satisfaction surveys. As staffing firms are starting to place more of an emphasis on the candidate experience at their firms, we’re seeing a trend towards more frequent surveying that correlates with key touch-points throughout a given employment journey. But with a more frequent survey cadence […]