2-1-1 Client Survey Follow Up for B2B Service Providers Published by Lauren Petersen - June 5, 2018 Don’t leave your clients hanging… A common concern we hear from service providers that conduct regular client satisfaction surveys is what to do after surveying their clients. There is plenty of work to be done while surveys are in the field: reaching out to detractors and moving through issue resolution; celebrating service wins and recognizing internal […]
3 Tips for Executing on an Ongoing Talent Engagement Survey Program Published by Lauren Petersen - May 23, 2018 As the Director of Client Services for ClearlyRated, I work closely with hundreds of staffing firms who leverage client and talent satisfaction surveys to improve the experience of what it’s like working with their business. Most staffing firm clients easily recognize the importance of client-based feedback, yet fail to realize that keeping an ongoing pulse […]
3 Common Concerns for Staffing Firms Considering an Ongoing Talent Engagement Survey Program Published by Lauren Petersen - May 22, 2018 I work with staffing firms to administer client and candidate satisfaction surveys. As staffing firms are starting to place more of an emphasis on the candidate experience at their firms, we’re seeing a trend towards more frequent surveying that correlates with key touch-points throughout a given employment journey. But with a more frequent survey cadence […]
