Service Insights from ClearlyRated

Herbein + Company is a leading CPA firm headquartered in Reading, PA. They have been working with ClearlyRated for more than 3 years – leveraging the Net Promoter® Score to capture feedback and optimize their client experience. Since implementing NPS®, the Herbein team has made great strides to improve operations and enhance their value proposition […]

Vitamin T, the talent agency for digital creatives, has been working with ClearlyRated since 2011 to measure the experience of their clients and placed talent. Utilizing the Net Promoter® Score to monitor and improve client service, the Vitamin T team has generated increasing levels of customer value and service quality year-over-year since the brand’s inception. […]

Staffing firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts, build their talent pipeline, and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace.  What is NPS? Net Promoter® Score (NPS) […]

Anne Donovan, President of Xenium HR, has over 25 years’ experience in HR services – including providing strategic leadership to Xenium as President since 2009. An active member of the HR community, she is also a former board member for the National Association of Professional Employer Organizations (NAPEO) and a respected thought leader throughout the […]

All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]

Your NPS® survey program is only as successful as the amount of effort put behind maximizing on its outcome. Which largely depends on how involved, motivated, and aware your internal team and employees are. Since after all, NPS is a true company-wide effort. Need a refresher with NPS (Net Promoter® Score)? Click here to learn […]

Partnership to help firms incorporate real-time client feedback into business analytics to inform strategies for growth Portland, Ore. and Newtown Square, Pa.  – ClearlyRated a leading provider of client satisfaction surveys and service quality research for professional service providers, and Wilson Allen, a software, strategic consulting, and technical services provider for firms today announced a […]

Thousands of businesses have implemented a Net Promoter® Score (NPS®), or similar survey program to gauge client satisfaction at their firm — but that doesn’t mean they’ve all executed on it right. Whether they failed to identify a point person to take ownership over the program or they simply failed to set expectations across their […]

One of the questions we hear from many firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, accounting client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2019 Accounting Industry […]

One of the questions we hear from many law firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, legal client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2019 Legal […]