Service Insights from ClearlyRated

One of the questions we hear from many firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, accounting client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2019 Accounting Industry […]

One of the questions we hear from many law firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, legal client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2019 Legal […]

Referrals hold immense power in the heart and mind of the accounting buyer. They are able to sway opinions and, in many cases, convince a client to take their business to a competing service provider. In fact, according to our 2019 Accounting Buyer Benchmark Study, referrals are a prospective client’s top resource when vetting potential […]

A common question I hear from organizations that survey their clients is how to improve their response rate. Put differently, they want to know how they can grow the percentage of clients who provide feedback when asked. While this may seem like a basic question, these folks are right on track. It doesn’t really matter […]

According to ClearlyRated’s 2019 Accounting Industry Benchmark Study, most existing accounting clients expect to need more assistance from accounting firms in 2019, with 60% reporting that they expect an increase in accounting needs this year. These numbers indicate an opportunity for accounting firm growth and expansion, but findings from our industry benchmark study also depict […]

Referrals hold immense power in the heart and mind of the corporate legal buyer. They are able to sway opinions and, in many cases, convince a client to take their business to a competing service provider. In fact, according to our 2019 Legal Buyer Benchmark Survey, referrals are a prospective client’s top resource when vetting […]

According to Thomson Reuters, demand for legal services is up nearly 2% since 2017, and our own legal market research shows that most existing corporate clients expect to need more assistance from law firms in 2019, with 47% reporting that they expect an increase in legal needs this year. These numbers indicate an opportunity for […]

Goodbye, Inavero!  In February of 2019,  Inavero officially became ClearlyRated® Read the press release here >> Saying goodbye is difficult, especially to a brand as loved as Inavero. Since 2007 the Inavero (now formally known as ClearlyRated) team has worked relentlessly to help business service providers place the client experience at the heart of their […]

Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction […]

IT service providers – like MSPs and VARs – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded (and often unruly) marketplace. What is NPS? Net Promoter® Score (NPS) is […]