Service Insights from ClearlyRated

As an accounting service provider, you strive to deliver great service to your clients. And in 2021, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]

Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction […]

At ClearlyRated, we try to approach everything from a research perspective—including our own software. We don’t just want to know if something works; we want to know how much it works and why. And thanks to our clients’ generosity, we have lots of insight into how ClearlyRated’s Net Promoter® Score satisfaction survey helps staffing firms […]

I’m very pleased to announce the first-ever winners of ClearlyRated’s employee satisfaction award! While we have a long track record of recognizing firms in the staffing, accounting, and HR services industries for their exceptional client satisfaction scores, this is the first year that we invited organizations to survey their internal stakeholders—their employees—and to weigh their […]

As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2020, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of the […]

In June 2020, we committed to using ClearlyRated’s resources and platform to help address the systemic injustices that came to a more collective national awareness as a result of the George Floyd protests. While we’ve been collaborating with other organizations in the staffing industry to more deeply understand the world of staffing professionals (i.e. internal […]

 With the launch of ClearlyRated’s internal employee satisfaction survey program, we have received some thoughtful and timely questions from our clients and partners about the diversity, equity, and inclusion (DEI) aspect of the program. These questions include: Why is now the time for companies to invest in surveying their employees and measuring their DEI […]

If you already work with the team here at ClearlyRated, you hopefully think of us as a trusted partner that helps your organization measure and act upon the experience of your clients (and in staffing, your placed talent). I am incredibly proud to announce that ClearlyRated is launching a new addition to our offerings: a […]