ClearlyRated Earns 2020 Top Workplaces Nod from the Oregonian (2 Years in a Row) Published by Eric Gregg - October 12, 2020 It is my most sincere honor to share that ClearlyRated has earned the 2020 Top Workplaces designation from the Oregonian. We proudly take our place at number 21 on the list of 45 small Oregon and SW Washington employers honored as Top Workplaces this year. What This Honor Means This Year 2020 is the second […]
NPS® 101 for Staffing and Recruiting Firms Published by Eric Gregg - September 1, 2020 As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2020, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of the […]
Diversity, Equity & Inclusion in Staffing: An Initial Look at the 2020 Data Published by Eric Gregg - August 11, 2020 In June 2020, we committed to using ClearlyRated’s resources and platform to help address the systemic injustices that came to a more collective national awareness as a result of the George Floyd protests. While we’ve been collaborating with other organizations in the staffing industry to more deeply understand the world of staffing professionals (i.e. internal […]
Focusing on Diversity, Equity, and Inclusion (DEI) with ClearlyRated’s Employee Satisfaction Survey Published by Eric Gregg - July 27, 2020 With the launch of ClearlyRated’s internal employee satisfaction survey program, we have received some thoughtful and timely questions from our clients and partners about the diversity, equity, and inclusion (DEI) aspect of the program. These questions include: Why is now the time for companies to invest in surveying their employees and measuring their DEI […]
If You Want to Capture the Full ROI of Your NPS® Survey Program, Start With Your #goodnews Published by Eric Gregg - June 30, 2020 Since our founding in 2003, ClearlyRated has administered more than 5 million Net Promoter® Score (NPS®) surveys on behalf of B2B service firms who are striving to place the client experience (and, for staffing firms, the talent experience) at the heart of their growth strategy. In that time, we’ve learned that most business service providers […]
ClearlyRated Launches an Internal Employee Satisfaction Survey Program Published by Eric Gregg - June 24, 2020 If you already work with the team here at ClearlyRated, you hopefully think of us as a trusted partner that helps your organization measure and act upon the experience of your clients (and in staffing, your placed talent). I am incredibly proud to announce that ClearlyRated is launching a new addition to our offerings: a […]
Answers to 5 Common Questions About Surveying Candidates During COVID-19 Published by Eric Gregg - April 28, 2020 “Should I be surveying my temporary talent during the COVID-19 outbreak? I’m afraid that with all of the bad news out there currently that they won’t respond or it will seem inappropriate.” I received this question from a client of ours; a long-time staffing leader who takes the experience and satisfaction of the talent his […]
Staffing Firm NPS® Correlated to Revenue Retention and Account Expansion Published by Eric Gregg - April 24, 2020 At ClearlyRated, we spend a lot of time talking about Detractors and Promoters—generally speaking, dissatisfied and satisfied clients as indicated by the Net Promoter® Score (NPS®) methodology. And with good reason: your staffing firm’s reputation hinges on how your clients experience working with you, and getting a clear measure of your service quality is good […]
Surveying Clients During COVID-19: 5 Considerations for NPS® Initiatives in Times of Uncertainty Published by Eric Gregg - April 22, 2020 We’re headed into our second month of the COVID-19 pandemic, and the business services landscape looks very different than it did a matter of weeks ago. Conferences have been canceled, entire teams have transitioned to remote work, and we are now grappling with unprecedented economic uncertainty. Amidst all of this, there are 3 questions that […]
NPS® 101 for IT Service Providers Published by Eric Gregg - April 21, 2020 As an IT service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]