Service Insights from ClearlyRated

Since our founding in 2003, ClearlyRated has administered more than 5 million Net Promoter® Score (NPS®) surveys on behalf of B2B service firms who are striving to place the client experience (and, for staffing firms, the talent experience) at the heart of their growth strategy. In that time, we’ve learned that most business service providers […]

If you already work with the team here at ClearlyRated, you hopefully think of us as a trusted partner that helps your organization measure and act upon the experience of your clients (and in staffing, your placed talent). I am incredibly proud to announce that ClearlyRated is launching a new addition to our offerings: a […]

“Should I be surveying my temporary talent during the COVID-19 outbreak? I’m afraid that with all of the bad news out there currently that they won’t respond or it will seem inappropriate.”  I received this question from a client of ours; a long-time staffing leader who takes the experience and satisfaction of the talent his […]

At ClearlyRated, we spend a lot of time talking about Detractors and Promoters—generally speaking, dissatisfied and satisfied clients as indicated by the Net Promoter® Score (NPS®) methodology. And with good reason: your staffing firm’s reputation hinges on how your clients experience working with you, and getting a clear measure of your service quality is good […]

We’re headed into our second month of the COVID-19 pandemic, and the business services landscape looks very different than it did a matter of weeks ago. Conferences have been canceled, entire teams have transitioned to remote work, and we are now grappling with unprecedented economic uncertainty. Amidst all of this, there are 3 questions that […]

As an IT service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]

As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2020, your clients have come to expect nothing short of an excellent experience with […]

As B2B service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]

As a provider of outsourced HR services (like a PEO, ASP, HRO, or RPO) you strive to deliver great service to your business clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and […]

As an RPO organization, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]