NPS® 101 for Accounting Firms Published by Eric Gregg - April 1, 2021 As an accounting service provider, you strive to deliver great service to your clients. And in 2021, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]
2021 Accounting Industry NPS® Benchmarks Published by Eric Gregg - April 1, 2021 Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction […]
The Business Case for Service Excellence: How Staffing Firms That Survey With ClearlyRated Add Millions of Dollars to Their Top-Line Growth Published by Eric Gregg - March 23, 2021 At ClearlyRated, we try to approach everything from a research perspective—including our own software. We don’t just want to know if something works; we want to know how much it works and why. And thanks to our clients’ generosity, we have lots of insight into how ClearlyRated’s Net Promoter® Score satisfaction survey helps staffing firms […]
List of Firms that Earned ClearlyRated’s 2021 Award for Employee Satisfaction Published by Eric Gregg - February 1, 2021 I’m very pleased to announce the first-ever winners of ClearlyRated’s employee satisfaction award! While we have a long track record of recognizing firms in the staffing, accounting, and HR services industries for their exceptional client satisfaction scores, this is the first year that we invited organizations to survey their internal stakeholders—their employees—and to weigh their […]
ClearlyRated Earns 2020 Top Workplaces Nod from the Oregonian (2 Years in a Row) Published by Eric Gregg - October 12, 2020 It is my most sincere honor to share that ClearlyRated has earned the 2020 Top Workplaces designation from the Oregonian. We proudly take our place at number 21 on the list of 45 small Oregon and SW Washington employers honored as Top Workplaces this year. What This Honor Means This Year 2020 is the second […]
NPS® 101 for Staffing and Recruiting Firms Published by Eric Gregg - September 1, 2020 As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2020, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of the […]
Diversity, Equity & Inclusion in Staffing: An Initial Look at the 2020 Data Published by Eric Gregg - August 11, 2020 In June 2020, we committed to using ClearlyRated’s resources and platform to help address the systemic injustices that came to a more collective national awareness as a result of the George Floyd protests. While we’ve been collaborating with other organizations in the staffing industry to more deeply understand the world of staffing professionals (i.e. internal […]
Focusing on Diversity, Equity, and Inclusion (DEI) with ClearlyRated’s Employee Satisfaction Survey Published by Eric Gregg - July 27, 2020 With the launch of ClearlyRated’s internal employee satisfaction survey program, we have received some thoughtful and timely questions from our clients and partners about the diversity, equity, and inclusion (DEI) aspect of the program. These questions include: Why is now the time for companies to invest in surveying their employees and measuring their DEI […]
If You Want to Capture the Full ROI of Your NPS® Survey Program, Start With Your #goodnews Published by Eric Gregg - June 30, 2020 Since our founding in 2003, ClearlyRated has administered more than 5 million Net Promoter® Score (NPS®) surveys on behalf of B2B service firms who are striving to place the client experience (and, for staffing firms, the talent experience) at the heart of their growth strategy. In that time, we’ve learned that most business service providers […]
ClearlyRated Launches an Internal Employee Satisfaction Survey Program Published by Eric Gregg - June 24, 2020 If you already work with the team here at ClearlyRated, you hopefully think of us as a trusted partner that helps your organization measure and act upon the experience of your clients (and in staffing, your placed talent). I am incredibly proud to announce that ClearlyRated is launching a new addition to our offerings: a […]