Service Insights from ClearlyRated

As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2019, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of the […]

From the way you craft your survey emails to how you follow up on your results, there are several factors that can influence the overall success of your Net Promoter® survey program — and the long-term impact it has on both your organization and your revenue. Click here for a refresher on Net Promoter® Score>> Sourcing […]

As an RPO organization, you strive to deliver great service to your clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]

Net Promoter® Score (NPS®) – an increasingly popular measure of customer satisfaction – originally gained traction in a December 2003 Harvard Business Review article The One Number You Need to Grow, written by former Bain Consultant Fred Reichheld. Since then, NPS has consistently gained in popularity alongside Customer Experience (Cx) as more and more businesses […]

What if I told you that 32% of hiring managers (that’s right, nearly 1 in 3) have switched their primary staffing provider in the past year? That’s what we found in the 2018 Staffing Buyer Study – a joint research project conducted in partnership with our friends at CareerBuilder and ASA. The truth is that […]

As an RPO provider, you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers care about your firm’s service quality during their vetting process. ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of outsourced HR services like […]

Millennials are now the largest generation in the American workforce, and that means, as a staffing agency, they’re not only the largest pool of applicants you have to pull from, they also make up a significant portion of your current (and the majority of your future) clientele. As Baby Boomers begin to age out of […]

It’s hard to believe that an entire decade has passed since we first launched Best of Staffing®. When we embarked on this journey back in 2010, the ClearlyRated® (formerly known as Inavero) team was on a mission to help staffing firms place the client and talent experience at the heart of their growth strategy. Our […]

ClearlyRated® (formerly known as Inavero) is thrilled to announce winners of the 2019 Best of Accounting award program!   We’re incredibly excited to recognize the Best of Accounting winners for their commitment to service excellence and their efforts to foster a memorable and remarkable client experience. What is Best of AccountingTM? Best of Accounting is […]

As an IT service provider, you strive to deliver great service to your clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your company.   But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the […]