Service Insights from ClearlyRated

Here at ClearlyRated, we practice what we preach. Which means that we ask our own clients for feedback on the experience we provide after every survey we launch for them. Not only do we ask the NPS question (I’m thrilled to report that we have a world-class lifetime Net Promoter Score of 85%) – but […]

It probably wouldn’t surprise you to learn that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And if you think back to your most recent purchases, you might find that you used this methodology too. You probably have your own experience […]

As an RPO provider, you already know the client experience you provide is crucial to both retention rates as well as new business earnings. However, as an industry, RPO providers receive a Net Promoter® Score — a good barometer for satisfaction in the industry — of only 16%. A score that is well below the […]

As a provider of outsourced HR services you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers want to hear from your clients during their vetting process.   ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of […]

As an accounting firm partner, administrator, or marketer – you already know that your firm’s reputation is an integral component of your business strategy. But, what you might not realize is just how much your potential buyers care about your firm’s reputation. ClearlyRated’s 2018 Accounting Industry Benchmark Study finds that today’s accounting buyers rank firm […]

Last week, Kat Kocurek (our VP of Marketing) hosted a webinar on the topic of “Service Quality as a Strategy for Growth: How Accounting Firms Win in 2018.”    Kat shared a first look at findings from ClearlyRated’s annual Accounting Industry Benchmark Study – which surveyed 681 prospects and clients of accounting firms. Key findings shed […]