96% of Accounting Firms that Survey their Clients with ClearlyRated Report a Positive ROI Published by Courtney Anderson - February 5, 2020 Here at ClearlyRated, we practice what we preach. Which means that we ask our own clients for feedback on the experience we provide after every survey we launch for them. Not only do we ask the NPS question (I’m thrilled to report that we have a world-class lifetime Net Promoter Score of 85%) – but […]
Showcase Client Feedback on Your Website With ClearlyRated’s Star Ratings Widget Published by Courtney Anderson - November 25, 2019 It probably wouldn’t surprise you to learn that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And if you think back to your most recent purchases, you might find that you used this methodology too. You probably have your own experience […]
When RPO Clients Aren’t Exactly Loyal: Best Practices for Earning and Keeping Business Published by Courtney Anderson - October 14, 2019 As an RPO provider, you already know the client experience you provide is crucial to both retention rates as well as new business earnings. However, as an industry, RPO providers receive a Net Promoter® Score — a good barometer for satisfaction in the industry — of only 16%. A score that is well below the […]
ClearlyRated.com for HR Service Providers Published by Courtney Anderson - August 23, 2018 As a provider of outsourced HR services you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers want to hear from your clients during their vetting process. ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of […]
ClearlyRated.com for Accounting Firms Published by Courtney Anderson - July 26, 2018 As an accounting firm partner, administrator, or marketer – you already know that your firm’s reputation is an integral component of your business strategy. But, what you might not realize is just how much your potential buyers care about your firm’s reputation. ClearlyRated’s 2018 Accounting Industry Benchmark Study finds that today’s accounting buyers rank firm […]
3 Service Quality Takeaways for Accounting Firms in 2018 Published by Courtney Anderson - January 17, 2018 Last week, Kat Kocurek (our VP of Marketing) hosted a webinar on the topic of “Service Quality as a Strategy for Growth: How Accounting Firms Win in 2018.” Kat shared a first look at findings from ClearlyRated’s annual Accounting Industry Benchmark Study – which surveyed 681 prospects and clients of accounting firms. Key findings shed […]