When RPO Clients Aren’t Exactly Loyal: Best Practices for Earning and Keeping Business Published by Courtney Anderson - October 14, 2019 As an RPO provider, you already know the client experience you provide is crucial to both retention rates as well as new business earnings. However, as an industry, RPO providers receive a Net Promoter® Score — a good barometer for satisfaction in the industry — of only 16%. A score that is well below the […]
ClearlyRated.com for HR Service Providers Published by Courtney Anderson - August 23, 2018 As a provider of outsourced HR services you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers want to hear from your clients during their vetting process. ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of […]
ClearlyRated.com for Accounting Firms Published by Courtney Anderson - July 26, 2018 As an accounting firm partner, administrator, or marketer – you already know that your firm’s reputation is an integral component of your business strategy. But, what you might not realize is just how much your potential buyers care about your firm’s reputation. ClearlyRated’s 2018 Accounting Industry Benchmark Study finds that today’s accounting buyers rank […]
3 Service Quality Takeaways for Accounting Firms in 2018 Published by Courtney Anderson - January 17, 2018 Last week, Kat Kocurek (our VP of Marketing) hosted a webinar on the topic of “Service Quality as a Strategy for Growth: How Accounting Firms Win in 2018.” Kat shared a first look at findings from ClearlyRated’s annual Accounting Industry Benchmark Study – which surveyed 681 prospects and clients of accounting firms. Key findings shed […]
