2018 Legal Client Satisfaction Report
for ALA members

INSIGHTS FOR CLIENT SATISFACTION, CLIENT LOYALTY, AND FIRM GROWTH

64% of legal clients say they are "satisfied" with their current provider, but open to exploring new firms to work with. What's more, 78% would consider leaving their existing firm if they received a referral from their personal or professional networks.

The 2018 Legal Client Satisfaction Report explores these client dynamics and presents data-driven strategies for retaining clients and winning new accounts.

Key findings (derived from Invero's 2018 Legal Industry Benchmark Study) will empower shareholders, firm managers, and legal marketers with service quality best practices and tangible approaches for measuring and maximizing client satisfaction in your firm.

For a further look into the 2018 Legal Industry Study...

Service Quality as a Growth Strategy: How Law firms Win in 2018  | May 8th @ 10:00am PST

Join Kat Kocurek, VP of Marketing at Inavero, for a lively, informative discussion focused on best practices for building, measuring, maintaining, and amplifying your firm' s service quality and reputation. Driven by research from Inavero's 2018 Legal Industry Benchmark Study, the session highlights hard-earned lessons and pragmatic tactics for building a service worth talking about and amplifying its impact on firm growth.

About Inavero

At Inavero, we believe it's good business for law firms to place client satisfaction at the heart of their growth strategy. Inavero is a leading provider of client satisfaction surveys and service quality research for professional service firms. We help legal providers leverage the Net Promoter Score survey methodology to measure client satisfaction, differentiate on service quality, and build online reputation.

Interested in learning more about NPS? Contact the Inavero team for insights, best practices, and a tour of our survey platform (designed specifically to support professional services firms).