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Service Insights from ClearlyRated

Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]

As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2019, your clients have come to expect nothing short of an excellent experience with […]

As B2B service provider, you strive to deliver great service to your clients. And in 2018, your clients have come to expect nothing short of an excellent experience with your company.   But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]

All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]